Accessibility Statement

Claim Recon is designed and maintained to meet the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). We treat accessibility as a first-class feature, not an afterthought. Every veteran, including those with visual, motor, cognitive, or hearing disabilities, deserves equal access to the tools that help them prepare a VA claim.

Our target conformance level is WCAG 2.1 AA. We also track new success criteria added in WCAG 2.2 and are working toward that level as the app evolves.

Assistive technology compatibility. Claim Recon is tested with VoiceOver on iOS, VoiceOver on macOS Safari, and TalkBack on Android browsers. Keyboard-only navigation is supported throughout.

• Every interactive control uses semantic HTML (real buttons, real links, real inputs with labels).
• Every form field has an associated visible label or accessible name.
• Every icon-only button has an aria-label that describes its action.
• Focus is visible and logical. Skip-to-content links are present on every page.
• Modals trap focus while open and return focus on close. Escape closes them.
• Animations respect the prefers-reduced-motion setting.
• Color contrast meets or exceeds 4.5:1 for normal text and 3:1 for large text or UI components.
• Touch targets are at least 44 by 44 points on iOS and 24 by 24 CSS pixels per WCAG 2.5.8.
• Error messages are announced to screen readers via live regions and linked to inputs with aria-describedby.
• Content reflows cleanly at 200 percent zoom without horizontal scrolling on typical screens.
• Automated accessibility checks (axe-core) run in continuous integration; regressions fail the build.

Accessibility is a continuous effort. As of the review date above, we know about and are working on:

• Charts and graphs (symptom trends, rating calculators) rely on visual layout. A plain-text summary accompanies each chart; we are improving table-based alternatives.
• Body-map interaction is primarily pointer-based. A list-based alternative is available for keyboard and screen-reader users; we are expanding coverage of the same tasks.
• Third-party PDFs generated by the app for your records are structurally tagged where we control generation, but older generators may produce PDFs that are read-order-only. We are migrating to fully tagged PDF output.

We link to official VA resources (VA.gov, ecfr.gov, Board of Veterans' Appeals decisions) and to published medical literature. The accessibility of those external sites is outside our control. If you encounter a third-party page that is inaccessible, we are glad to help you get the same information in an accessible format.

If you encounter any accessibility barrier on Claim Recon, please tell us. We aim to respond within five business days and to fix blocking issues within thirty days. Non-blocking improvements go into the next release cycle.

How to reach us:

• Email admin@claimrecon.com with “accessibility” in the subject line.
• Include the page URL or feature name and the assistive technology or browser you are using.
• If you need the same information in an alternative format, tell us what format works for you and we will provide it at no cost.

We review this statement on every major release and after any third-party accessibility audit. Findings become tracked issues in our public changelog.